FAQs

The following questions relate to the design process.

That’s totally fine — in fact, most of our clients come to us at this exact stage. At Stannard Family Homes, we specialise in custom home building, which means we don’t expect you to have it all figured out before you begin. Our job is to guide you from your first ideas to a fully designed and beautifully built home.

We’ll start by organising an initial design consultation with one of our experienced designers. During this relaxed session, we’ll discuss:

• Your lifestyle and family needs

• Your budget and priorities

• Your land or site details (or help you if you're still looking)

• Any design inspirations or must-haves you’ve envisioned

From there, our team will create a tailored concept plan that suits your block, your lifestyle, and your goals — with flexibility to refine it as needed. We also offer feedback from a builder’s perspective early on, helping to balance your vision with practicality and cost-efficiency.

It’s the beginning of a truly collaborative experience — one where you stay in control, and we bring the expertise to make it happen.

You will find more details under CUSTOM HOMES and STANDARD DESIGNS.

At Stannard, “custom” isn’t a marketing term — it’s our entire philosophy.

We don’t tweak stock plans or force your lifestyle into a pre-set design. Instead, we start fresh, every time, by understanding:

• The shape, slope, and orientation of your block
• Your daily routines, family needs, and aesthetic preferences
• Your budget and long-term goals

The result is a home that’s a true reflection of you, built with intention and care. We’ll also help you make design choices that enhance energy efficiency, privacy, and functionality without compromising on style.

🔗 See examples in Our Stunning Custom Home Plan Range | Stannard Family Homes

At the start of a custom home project, it's critical to discuss your budget, essential design elements, and any compromises you are willing to make. This initial conversation helps set realistic expectations and ensures that both you and your builder are aligned, minimising "The Architect-Building Gap" and paving the way for a smoother construction experience.

The difference between a custom-home builder and a volume builder comes down to personalisation, quality, and the overall experience.

At Stannard Family Homes, we are a custom-home builder. This means we design and build homes that are completely tailored to your lifestyle, land, and budget. You’re involved at every stage — from the first concept meeting to the final selections. No two homes we build are the same, because no two families are the same.

In contrast, volume builders focus on scale. They offer a limited library of pre-designed floorplans, built over and over again across various developments.

While this can appear more cost-effective upfront, there are some key limitations:

• Little to no flexibility in changing layouts or designs

• Secret hidden costs throughout the process AFTER you have signed the contract.

• Limited selection of fixtures and finishes (often through upgrade packages)

• Homes are not always designed to suit the specifics of your block, which can impact functionality and energy efficiency

• Less personal involvement — you're often dealing with salespeople rather than builders or designers

Custom-home builders prioritise quality over quantity. You’ll benefit from:

• Direct communication with your builder

• The ability to tweak every element of your home

• Premium materials and craftsmanship

• A design that works with your block orientation, size, and views

In short: if you want a home that feels uniquely yours, built with care and aligned to your vision, a custom-home builder like Stannard Family Homes is the better fit.

🔗 Learn more about Designing Your Dream Home: Easier Than You Think with Stannard Family Homes

You will find more details under CUSTOM HOMES.

While architects are incredibly skilled at creating stunning designs, they often work independently of construction costs, site realities, and builder processes. This can lead to a common issue known as “The Architect Trap” — where homeowners invest time and money into a beautiful set of plans, only to discover the build cost far exceeds their budget.

Starting your journey with a builder-led design team like Stannard Family Homes helps you avoid this costly and emotional setback.

Here’s why builder-first works better:

✅ Realistic budgeting from day one

We’re not just designing for aesthetics — we’re designing for function, cost-efficiency, and feasibility. Every decision is made with your budget and block in mind.

✅ Fewer surprises, fewer delays

Builders bring a practical lens to the design process, flagging potential issues early. This ensures your project progresses smoothly from concept to construction without needing major plan revisions later.

✅ A cohesive team working toward one goal

When your designer and builder are part of the same team, communication is seamless. This reduces friction, ensures consistent expectations, and ultimately delivers a better outcome.

✅ Quicker timelines, smarter decisions

By planning with construction in mind, we can pre-order materials, prepare the site earlier, and reduce unnecessary back-and-forth between external consultants.

✅ Better site-specific design

We don’t just draw something pretty — we consider your site’s slope, orientation, council rules, and soil conditions, so your home is designed to perform.

Many of our clients come to us after spending thousands on architect plans they couldn’t afford to build. Starting with us means your vision is nurtured within real-world constraints, so you end up with a home you love — and can afford.

🔗 Read more in Avoid the ‘Architects Trap’: How Early Builder Involvement Keeps Costs Down

If you're ready to start fill out this form for a FREE consultation Have land and ideas? Ready to build your dream home? We are your solution!

Choosing the right builder is one of the most important decisions in your building journey. At Stannard Family Homes, we offer the best of both worlds — the stability of a well-established company, and the personalised care of a close-knit team.

As a mid-size builder, we’re:

• Large enough to have refined processes, supplier relationships, and financial stability

• Small enough that you’ll deal directly with the people who matter — including your builder, not just a salesperson or admin assistant

You’ll have open access to our design, estimating, and site teams — all working together to make your experience seamless and enjoyable.

🔗 Learn more about Meet Our Team Of Industry Experts | Stannard Family Homes

It’s a common assumption — if interest rates drop, building a home should get cheaper, right? In reality, that’s not always the case, and sometimes the opposite is true.

While lower interest rates may reduce your borrowing costs and improve your loan repayments, they also trigger an increase in demand across the housing market. More people rush to build or buy, which causes a spike in demand for materials, labour, and land — and that drives prices up.

Here’s what typically happens:

• Suppliers raise prices in response to increased demand

• Trades become booked out, causing delays and higher labour costs

• Builders may have longer lead times, making it harder to start quickly

So, while your finance might be more affordable, the actual cost of building — materials, timelines, and labour — could rise significantly in a hotter market.

That said, if you act quickly while rates are lower and before the rush begins, you can secure the best of both worlds:

• Favourable lending conditions

• Access to today’s pricing on materials and labour before further increases

At Stannard Family Homes, we encourage clients to plan proactively — not reactively. If you're in a position to move now, you'll likely save more than if you wait for a “perfect time” that may never come.

It’s natural to want to time the market — but in construction, waiting often works against you. Unlike the broader housing market, the cost of building a custom home rarely goes down.

Delaying your project in the hope that prices might drop could result in tens of thousands of dollars in added costs.

Here’s why:

🔺 Construction inflation is ongoing

Material prices, trade labour, and compliance costs have all risen steadily in recent years — and show no signs of reversing. Even a 5–10% annual increase on an $800,000 home means paying $40,000–$80,000 more just for waiting.

🛠️ Industry demand continues to grow

Australia is still facing trade shortages, land supply pressures, and demand surges following interest rate shifts. All of this impacts how quickly — and affordably — you can build.

🕰️ Delays today cost you tomorrow

What seems like a short-term pause can quickly turn into missed opportunities, particularly if rates drop and the market floods again. You risk paying more for materials, waiting longer for trades, or losing out on favourable finance.

The best time to build is when you're ready. If your finances are in order, your block is secured (or close), and you’ve found the right builder, starting now means:

• Locking in today’s prices

• Avoiding further cost escalation

• Taking control of your timeline

🔗 Explore more in our guide: If Interest Rates Drop, Will it Make it Cheaper to Build a Custom Home?
🔗 Or get started with a Free Planning Consultation

All plans are drawn to the Client’s specific needs and desires, as no two people are the same. Each plan is as individual as you. Clients want their home to express who they are, so when they move into their new home, they have achieved an ‘expression of themselves’ and as a result evolved as one. Our designs are created to compliment every aspect of your land. By designing to suit your aspects you achieve excellent energy-saving thermal and acoustic qualities. This is of the utmost priority in today’s society. You will find more details under CUSTOM HOMES.

Involving a builder from the beginning of your project — not just after you've engaged an architect — is one of the smartest ways to keep your custom home on time and on budget.

At Stannard Family Homes, we work closely with you and our design team to:

• Balance design dreams with practical costs

• Offer suggestions on cost-effective material options

• Ensure early decisions consider council regulations and construction sequencing

• Flag any layout features that might significantly increase structural or site costs

This process helps avoid common issues like:

• Designing a home that’s too large or expensive to build

• Having to make costly changes after engineering is done

• Getting “surprised” by quotes that don’t match your budget

You’ll get a design that is not only beautiful — but financially achievable and construction-ready.

🔗 Read more in our guide: Designing Your Dream Home: Easier Than You Think with Stannard Family Homes

While it may seem logical to opt for the lowest quote, there are significant risks associated with this approach. The lowest quote doesn't always reflect the true cost of construction, and there are several factors to consider beyond price alone.

While many builders advertise “free quotes,” what they actually provide is a rough estimate — often based on assumptions, guesswork, and incomplete site information. These estimates can leave out crucial costs, leading to blowouts, variations, and frustration down the track.

A Preliminary Service Agreement (PSA) — is a small upfront investment that delivers accurate, site-specific planning and real cost certainty. It ensures your build is properly assessed from the start, not guessed.

Here’s why a paid PSA is worth it:

✅ You avoid nasty surprises

The PSA includes:

• Soil testing

• Engineering reports

• Site-specific design consultation

• Council requirement checks

• Energy assessments and stormwater reports

These are all real costs required to prepare a proper building contract — and many “free” quotes skip them, leaving them to become variations later.

✅ You get a fixed-price quote, not a vague estimate

A thorough PSA allows your builder to give you a true fixed price, rather than relying on provisional sums or hidden margins. That means fewer variations, more confidence, and peace of mind.

✅ It saves time and stress later

By doing the hard work up front — before contracts are signed — a PBA ensures your project is buildable, council-compliant, and financially realistic from day one. That leads to faster approvals and fewer costly delays.

✅ You’re investing in planning, not paperwork

The PSA isn’t a fee for quoting — it’s a package of genuine design, investigation, and advisory services. It sets the foundation for a smoother, more successful custom home build.

💬 At Stannard Family Homes, we believe in doing things right from the beginning — not cutting corners to win your signature.
🔗 Learn more in our article: Why Preliminary Service Agreements Are Important

Builders often use substantial discounts as marketing strategies to attract customers. However, such offers can be misleading and may result in hidden costs elsewhere or compromised quality in essential components of the build. The concept of "Builder Discount Could Cost You More" is based on the risk of encountering hidden expenses or lower-quality construction.

Low quotes can be tempting, but they often come with hidden costs and compromises. Many builders exclude essential components — like siteworks, retaining walls, electricals, or premium finishes — just to make the initial price seem competitive.

Once construction begins, you may be hit with variation fees and unexpected upgrades that blow out your budget. In many cases, that “cheap” quote ends up costing more than a transparent one would have from the start.

At Stannard, we believe in showing you the full picture up front, so there are no surprises later.

🔗 Learn more in The True Cost of Low Quotes: What Builders Don’t Want You to Know

Because all of our homes are completely custom, a standard square metre rate doesn't accurately reflect the true cost of your build.

Factors like:

• Your block's slope and soil condition

• Your desired level of finish and inclusions

• Your floor plan complexity

• Energy efficiency goals, materials, and unique features

...all have a significant impact on final pricing.

At Stannard Family Homes, we believe in giving you a precise, itemised quote based on your vision, not a generic estimate. That way, you know exactly what your investment covers — with no surprises down the track.

Unfortunately, many quotes that seem “too good to be true” often are — because they’re missing key costs that show up later in the form of unexpected variations or upgrades.

Here are some common red flags to look for in builder quotes:

• Provisional Sums or Prime Cost (PC) allowances that are unrealistically low — meaning you’ll have to spend more to get the finishes you actually want

• Exclusion of essential elements like earthworks, retaining walls, stormwater connections, or driveways

• Escalation clauses that allow the builder to increase prices midway through the project

• Vague inclusions lists with no specific product names, brands, quantities, or model numbers — making it hard to compare or verify what you're actually getting

At Stannard Family Homes, we do things differently.

✅ We provide a fully itemised, fixed-price quote — no vague allowances, no guesswork
✅ All selections are clearly documented, including exact products, brands, and specifications
✅ We include everything from site costs to compliance upfront, so there are no hidden surprises later

It’s part of our commitment to total transparency — because the only surprise you should get when building your home is how smooth and enjoyable the experience can be.

These promotions can sound like incredible value — but often, they’re just marketing tactics.

What’s advertised as “free” is typically covered by inflated costs elsewhere in the build, such as:

• Increased footing or slab costs
• Substituted materials of lesser quality
• Cutbacks on unseen essentials (like insulation, waterproofing, or warranty coverage)

It’s the illusion of savings, not the reality. Always assess the total build price — not the shiny bonus.

🔗 Read our guide: Why that ‘Builders Discount’ Might be a Trap | Stannard Family Homes

Some builders promise high-end finishes in their sales pitch, but deliver cheaper, lower-quality alternatives in the actual contract. This forces you to upgrade mid-build — often at a much higher cost than expected.

This bait-and-switch tactic is one of the 3 ‘Unexpected Costs’ to watch for before signing a building contract.

To avoid it:

• ✅ Ask for specific brands, models, and materials in writing

• ✅ Don’t rely on vague words like “premium” or “luxury” — get the details

• ✅ Compare what's in the contract to what was shown in the display home

At Stannard Family Homes, what you see is what you get. We clearly document all inclusions so you know exactly what’s going into your home.

🔗 Learn more: 3 Unexpected Costs Before Signing a Contract

Massive discounts can seem appealing, but they often come with hidden risks. Builders may offset the discount by:

• Excluding essential costs like siteworks or premium finishes

• Using cheaper materials or cutting corners on quality

• Relying on urgency tactics to get you to sign quickly

• Masking financial issues, using discounts to boost short-term cashflow

These “savings” can lead to budget blowouts, delays, or poor workmanship.

At Stannard Family Homes, we focus on transparent pricing — no gimmicks, no pressure. Just honest, fixed-price quotes that reflect the true cost of building your home.

🔗 Learn more: Why That Builder’s Discount Could Cost You More

Big discounts might sound appealing, but if they’re not backed by transparency, they could be hiding costs elsewhere in the contract. Here’s how to spot the red flags and protect yourself:

🔍 1. Ask for a detailed, itemised quote

Make sure your builder provides a fully broken-down quote, not just a lump sum. It should clearly outline:

• Specific materials and brands used

• Site costs (e.g. earthworks, retaining, stormwater)

• Provisional sums or allowances — and whether they reflect real pricing

If the “discount” brings the price well below industry averages, something has likely been left out.

📄 2. Read the fine print carefully

Pay close attention to:

• Escalation clauses that allow the builder to raise prices mid-build

• Exclusions not clearly mentioned in the inclusions list

• Statements like “subject to site conditions” — which often open the door to added fees later

🧱 3. Check what materials are actually included

Some builders reduce costs by switching to lower-grade materials or offering minimal inclusion packages. Ask:

• Are brand names and models specified?

• Are finishes what you'd expect for the price?

If the contract feels vague, the discount may be compensating for downgraded quality.

🧠 4. Look at the builder’s intent

If the discount is offered with urgency or limited-time pressure, be cautious. It’s often a sales tactic — not a true saving.

At Stannard Family Homes, we believe in total transparency. Our pricing is clear, fixed, and fully itemised, so you know exactly what you're paying for — and where every dollar goes.

🔗 Read more in Why Builder Discounts Could Cost You More

Hidden variation and change fees are unexpected charges that pop up when you request even small modifications during your build — like moving a power point or changing a tile colour.

While some adjustments are normal, less transparent builders may:

• Add excessive markups for minor changes

• Charge variation fees per change, not per stage

• Use vague wording in contracts to keep change costs open-ended

These fees are one of the 3 ‘Unexpected Costs’ Before Signing a Building Contract and can add thousands to your budget if not clearly outlined up front.

At Stannard Family Homes, we clearly document all variation processes and aim to keep changes fair, transparent, and stress-free.

🔗 Learn more: 3 Unexpected Costs to Watch For

The key to keeping your dream home from becoming a financial nightmare is to involve a builder who designs with cost in mind — right from the beginning.

At Stannard Family Homes, we close what's often referred to as “The Architect-Building Gap” — where homes designed without real-world construction input end up being beautiful on paper, but unaffordable to build.

🛠️ Start with a builder who integrates design and costing

Unlike traditional approaches where an architect designs first and costs are considered later, we:

• Design around your block, lifestyle, and budget

• Provide ongoing cost guidance throughout the design phase

• Suggest buildable alternatives where needed, without compromising on your vision

💬 Be upfront about your budget

Sharing your true budget from day one allows us to:

• Prioritise your must-haves and offer smart trade-offs for lower-priority items

• Make recommendations that protect both form and function

• Avoid wasted time (and money) redesigning plans that can’t be built affordably

📋 Insist on a detailed, transparent quoting process

We don’t believe in vague estimates. Our quoting process includes:

• Site-specific costing (no generic square metre rates)

• Itemised inclusions so you know exactly what’s covered

• Fixed-price contracts wherever possible

This approach gives you clarity, control, and peace of mind.

With the right builder and a collaborative mindset, you can absolutely create a home that is beautiful, functional, and financially realistic.

🔗 Read more: The Architect Trap — and How to Avoid It

To avoid budget blowouts, it's essential to read your building contract carefully and know what to look for. Pay close attention to:

• 🔺 Price escalation clauses — these can allow the builder to increase costs mid-project

• ⚠️ Substandard or vague inclusions — low-quality allowances may require costly upgrades later

• 💰 Hidden variation or change fees — even small changes can trigger big charges

Also, be wary of discounts that are tied to unclear terms, like “pending management approval.”

At Stannard Family Homes, our contracts are transparent and clearly itemised — so you know exactly what you’re signing.

🔗 Read more: 3 Unexpected Costs Before Signing a Building Contract

In building, clarity is everything — and that’s why thorough documentation is one of the most important tools for protecting both you and your builder throughout the process.

A trustworthy builder will insist on documenting everything in writing, from your initial selections to any changes made during construction.

📄 Here’s why documentation matters:

• Prevents confusion
  Verbal conversations can be misremembered or misinterpreted. Written records ensure there’s no ambiguity about what was agreed.

• Protects both parties
  With clear documentation, everyone knows their responsibilities, timelines, and deliverables. If a question arises, you can refer back to the facts — not memory.

• Ensures design consistency
  Any changes to plans, colours, fixtures, or materials are recorded — so what you approved is exactly what gets built.

• Reduces stress and disputes
  When everything is outlined in writing, you avoid the classic “that’s not what we agreed to” moment. It builds confidence and trust at every stage.

✍️ At Stannard Family Homes, documentation is non-negotiable.

We record:

• All inclusions and upgrades

• Variations or changes made during construction

• Colour selections, electrical layouts, and custom features

• Progress milestones and payment schedules

We do this not just to protect ourselves — but to give you peace of mind. You’ll always know where you stand, and you’ll never have to chase or question what’s been agreed.

🔗 Learn more: Why Transparency and Documentation Matter in Your Build

We currently use the Housing Industry Association contracts.

Australia has faced a consistent shortage of skilled trades, due to a decline in apprenticeship uptake and increased demand across the building industry.

What does this mean for your build?

• Longer wait times to secure certain trades (especially during busy periods)

• Increased labour costs, which can push up overall project budgets

• More risk of project delays if trades are poorly scheduled or overcommitted
  

It’s a challenge that affects the whole industry — but the way your builder handles it makes all the difference.

At Stannard, we’ve built a strong network of reliable, long-term trades who value our consistency, clear communication, and on-time payments.

Here’s how we stay ahead:

• We schedule well in advance, locking in trades early

• We maintain excellent relationships by paying promptly and treating trades as valued partners

• We use modern project management tools to streamline workflows and prevent bottlenecks
  

This approach allows us to avoid the last-minute scrambles that some builders face — and helps us deliver your home on time.

Transparency is core to our process. You’ll never be left wondering what’s happening with your build.

We provide:

• Regular progress updates, including photos and milestone recaps

• On-site meetings at key stages so you can walk through the work

• Access to your own online client portal, where you can track progress, view schedules, and message your project coordinator
  

We want you to feel confident and excited every step of the way — not stressed or left in the dark.

🔗 Learn more about our Custom New Build Homes Adelaide | Stannard Family Homes

Great builders aren’t just great at building — they’re great at relationships, too.

Here are the qualities you should look for in a trustworthy builder:

• ✅ Written documentation — no vague verbal agreements

• ✅ Honesty about project fit — they’re willing to say “no” if it’s not a good match

• ✅ Transparency around variations and pricing

• ✅ Emotional steadiness under pressure — they stay calm when problems arise

• ✅ Accountability — they own mistakes and fix them, no excuses

At Stannard Family Homes, these aren’t ideals — they’re everyday practices. It’s why so many of our clients refer friends and return to build with us again.

🔗 Read: The Top 3 Reasons To Build A Custom Home

To avoid budget blowouts, it’s crucial to work with a builder who’s upfront about every cost — before you sign.

Here’s how to ensure transparency:

• ✅ Ask for a detailed, itemised breakdown of all inclusions and allowances

• ✅ Clarify vague contract terms — especially around price escalation, variation fees, and discount conditions

• ✅ Confirm that any “free” items or promotional offers are clearly documented

At Stannard Family Homes, we highlight these risks early so you can make informed decisions — and enjoy a smooth, surprise-free build.

🔗 Learn more: 3 Unexpected Costs Before Signing a Building Contract

Great communication is one of the most important ingredients in a stress-free building experience. When you’re investing in a custom home, you deserve to feel informed, involved, and supported from start to finish.To ensure smooth communication, choose a builder with a well-structured communication system — not just someone who promises “you’ll be kept in the loop.”
Here’s what to look for:

🗓️ Scheduled updates and check-ins

Your builder should offer:

• Regular progress updates (not just when you ask for them)

• Scheduled site meetings at key build milestones

• Proactive communication about weather delays, supplier updates, and next steps

💬 A responsive contact structure

At Stannard Family Homes, you’ll never be left chasing someone for answers. You’ll have:

• Direct access to your dedicated site supervisor, who knows the ins and outs of your project

• A professional office team available for all design, documentation, or admin queries — so you’re never relying on just one point of contact

🌐 A powerful online client portal: Buildertrend

We use Buildertrend, a leading construction management platform, to give you:

• 24/7 access to your project timeline, documents, selections, and photos

• The ability to message your builder or supervisor directly

• Live updates on what’s been completed — and what’s coming next

This means you can check on your build from your phone, laptop, or tablet — anytime, anywhere.

Choosing a builder with this kind of communication infrastructure ensures you're never in the dark, and that your build stays on track, on time, and stress-free.

🔗 Learn more about Our Process and Communication Promise

The best way to navigate a home build with confidence is to enter the process with your eyes open and a flexible mindset.

Building a custom home is exciting, but it’s also a complex, multi-stage process involving many moving parts — from council approvals and site conditions to materials and trade coordination. Even with the best planning, unexpected issues can arise.

Here’s how to be well-prepared:

🧠 Expect challenges — and plan for them

Delays due to weather, supplier shortages, or evolving compliance requirements aren’t unusual. Being mentally prepared for these possibilities will help you stay calm and make rational decisions when needed.

🗣️ Choose a builder who communicates clearly

The right builder will keep you informed, explain what’s happening and why, and offer solutions — not excuses. At Stannard Family Homes, we provide regular updates, proactive advice, and access to your own client portal so you’re never in the dark.

🤝 Adopt a team mentality

Treat your builder as a partner — not just a service provider. When everyone is working collaboratively, challenges become easier to resolve, and the process feels more supportive and less stressful.

🧾 Be across your contract and documentation

Understand what’s included in your build, what’s not, and how variations are handled. Clarity up front = fewer headaches later.

At Stannard, we believe a smooth build starts with transparency, preparation, and mutual respect. That’s how we help you turn challenges into stepping stones — not stumbling blocks.

🔗 Read more in 5 Things You Must Do to Avoid a Home-Building Nightmare

A trustworthy builder isn’t just someone who can put a house together — they’re someone who can guide you through the complex, emotional journey of building a home with clarity, confidence, and care.

Here are the top qualities to look for — especially if you want a smooth, stress-free experience:

🚦 They know when to say "no"

A reliable builder won’t take on every job. If your expectations don’t align with your budget or timeline, they’ll tell you honestly — not just say yes to get the contract. This protects both parties and sets the tone for a realistic, respectful relationship.

🧠 They evaluate clients as much as clients evaluate them

Trustworthy builders care about fit. They work best with clients who value transparency, teamwork, and respect — and will take time upfront to ensure a mutual match before proceeding.

📑 They document everything

Nothing is left to memory or assumption. Every variation, selection, and agreement is captured in writing — so there are no grey areas, no “he said, she said,” and no confusion down the track.

📣 They communicate clearly and consistently

The best builders keep you informed, not guessing. They have established systems like:

• Scheduled meetings

• Regular progress updates

• Access to your project details via an online portal (like Buildertrend)

• Clear points of contact (e.g. your site supervisor and office team)

They listen well, speak plainly, and never dodge hard conversations — because they value your peace of mind.

🤝 They’re firm but fair with trades and suppliers

Good builders command respect on site by setting expectations, paying on time, and maintaining quality. This leads to better workmanship and stronger project momentum.

🧘 They’re emotionally steady under pressure

Issues can arise in any build — and how your builder reacts matters. Trustworthy builders stay calm, professional, and solution-focused, even when things get tough.

🔧 They take responsibility — and fix their mistakes

No builder is perfect, but the right one will own their errors and work to make it right without deflecting blame. That’s real integrity.

At Stannard Family Homes, we strive to embody all of these qualities — with communication and trust at the core of everything we do.

🔗 Read more in: What Makes a Builder Truly Trustworthy

Transparent quoting starts with a thorough, client-focused process — not guesswork or vague numbers.

A trustworthy builder will:

• Conduct site-specific assessments like soil testing and engineering reports

• Hold multiple design meetings to fully understand your vision and needs

• Provide a detailed, itemised quote with no hidden costs or allowances

• Walk you through the quote, line by line, before asking for any commitment

At Stannard Family Homes, we do all of this through our Preliminary Services Agreement — ensuring you know exactly what your investment covers.

🔗 Learn more: The True Cost of Low Quotes

You’re not alone — many of our clients have come to us after stressful or disappointing experiences elsewhere.

Take the example of a client who had signed with a builder offering a steep discount, only to be blindsided by unexpected fees and project delays. She reached out to us feeling anxious and unsure — but after walking through our clear, transparent quoting and design process, she moved forward with confidence.

The result? A beautiful custom home delivered on time, on budget, and exactly how she envisioned it.

We specialise in restoring trust and creating a fresh, empowering experience.

Trust and accountability are at the heart of a reliable builder-client relationship. A builder who openly takes responsibility for their mistakes — and fixes them at their own cost — shows genuine integrity. This builds confidence, reduces tension, and ensures you're not left dealing with unexpected issues alone.

At Stannard Family Homes, we believe owning our work is part of delivering a great experience — and it’s one of the reasons clients trust us with their biggest investment.

🔗 Read more in: What Makes a Builder Trustworthy

When building a home, many people assume the site supervisor is the only person they need to contact — but in reality, the office team is just as crucial to your build’s success.

At Stannard Family Homes, our office team plays a vital role in keeping your project running smoothly behind the scenes — and they’re here to support you every step of the way.

🧠 They're knowledgeable and accessible

Our office team is trained in:

• Selections and product specifications

• Plans, contracts, and compliance

• Scheduling, invoicing, and client communication

They can answer most of your day-to-day questions quickly and accurately — saving you time and keeping the project moving.

🏗️ They allow your supervisor to stay focused on the build

Your site supervisor’s job is to manage trades, inspect quality, coordinate deliveries, and ensure your home is being built to the highest standard — on time and within budget.

By directing general or admin-related queries to our office team, you help keep your supervisor laser-focused on construction, which reduces delays and avoids errors.

🤝 They work as a team, so nothing gets missed

Behind every great home we build is a well-coordinated support system. Our office and site teams work together seamlessly, ensuring that what’s discussed in meetings, emails, or your Buildertrend portal is actioned on-site.

Using both your site supervisor and our friendly, capable office team ensures that your build stays on track — and that your experience is as stress-free as possible.

🔗 Learn more about Our Team and Support Process

Reviews are one of the most powerful tools you have when choosing a builder — because they show you how the builder performs outside of the sales pitch.

Look for:

• Consistent comments about clear communication

   

• Testimonials praising on-time delivery

   

• Feedback on how the builder handles issues or variations

   

• Real stories about the quality of the finished home

   

We’re proud of the stories our clients share. They reflect our genuine commitment to a stress-free and transparent build journey.

🔗 Browse our Testimonials from Happy Homeowners | Stannard Family Homes

The best way to avoid stress, delays, and budget blowouts during your home build is to choose the right builder from the start — one who operates with integrity, structure, and strong communication.

Here’s what to look for to ensure your building journey is a dream, not a nightmare:

🗣️ Clear, consistent communication

A trustworthy builder will:

• Keep you informed at every stage

• Be easy to reach

• Explain decisions and changes in plain language

• Provide regular updates via meetings, emails, or a client portal

If you feel “in the dark” during early conversations, that’s a red flag.

👥 A strong internal team and respectful trade relationships

Look for a builder with:

• A dedicated office team that supports your build and answers your questions

• A site team that’s well-coordinated and professional

• A reputation for paying trades on time and maintaining positive partnerships — because happy trades deliver better results

🧾 Transparency and documentation

The builder should:

• Provide a detailed, itemised quote (not a vague lump sum)

• Put every agreement in writing

• Be upfront about what’s included — and what’s not

🤝 A client-first mindset

You should feel like a partner, not a number. The right builder will:

• Take time to understand your lifestyle and vision

• Be honest about what’s achievable within your budget

• Never pressure you into signing before you're ready

At Stannard Family Homes, we pride ourselves on building homes — and relationships — the right way. You’ll always know where your project stands, what’s coming next, and who to talk to.

🔗 Read more: 5 Things You Must Do to Ensure Your Home Build Doesn’t Turn Into a Nightmare

Choosing a builder who offers fixed-price contracts gives you more than just a number — it gives you confidence, clarity, and control.

Here’s why it matters:

• 💰 Budget certainty
  You’ll know exactly what your home will cost before construction begins — no surprise price hikes mid-project.

• 🧘‍♀️ Peace of mind
  Fixed pricing removes the stress of unexpected costs or vague allowances, so you can focus on the excitement of building.

• 📉 Reduced risk of cancellations or delays
  With financial clarity upfront, you’re less likely to hit budget-related roadblocks later on.

• 🤝 Greater trust and transparency
  Fixed-price builders are upfront about inclusions, variations, and site costs — so nothing is hidden or left to interpretation.

At Stannard Family Homes, fixed pricing is part of our commitment to honesty and long-term client trust.

🔗 Learn more: The True Cost of Low Quotes vs Fixed Price Contracts

A builder who stays involved from start to finish makes a huge difference in reducing stress — because you’re never left guessing or managing the process alone.

A quality builder will:

• Keep you informed with regular updates and honest communication

• Collaborate with you to make smart, buildable design choices

• Flag issues early, like planning or compliance changes, and offer solutions

• Adjust your plans as needed — without compromising your vision or blowing the budget

This level of partnership helps you avoid the dreaded “Architect Trap”, where stunning designs become too costly or impractical to build.

At Stannard Family Homes, we work with you — not just for you — so your project stays realistic, on track, and enjoyable from day one.

🔗 Read more: Avoiding the Architect Trap

Choosing a builder is one of the most important decisions you'll make when building a custom home — and size really does matter. While both very large and very small builders might seem appealing for different reasons, they each come with risks that can impact your budget, timeline, and peace of mind.

Here’s why a mid-sized builder like Stannard Family Homes often strikes the perfect balance:

🚧 The Risks of Very Large Builders

At first glance, big-name volume builders may seem more “secure,” but bigger doesn’t always mean safer.

• Higher risk of financial collapse: Large builders often operate on thin margins across hundreds of projects. When costs rise unexpectedly — like during COVID or due to supply chain issues — they’re hit hard. In fact, several major Australian builders have gone under in recent years, leaving clients with unfinished homes and lost deposits. (Read more in our blog)

• Lack of flexibility: Their systems are built for scale, not personalisation. You’ll often be limited to pre-set floorplans, fixed selection packages, and little room to customise your home to suit your block or lifestyle.

• Impersonal service: You're more likely to deal with a sales rep than the builder themselves — and once the contract is signed, it can be hard to get clear answers or continuity.

🧱 The Challenges of Very Small Builders

Small builders can feel personal and hands-on, but often lack the structure or support you need for a smooth project.

• Limited resources: They may not have dedicated design teams, admin support, or modern project management tools — making it harder to keep things moving on time and on budget.

• Financial vulnerability: With fewer jobs in their pipeline, one delayed payment or cancelled project can seriously impact their cash flow — increasing your risk if things go wrong.

• Reliability varies: If the business is owner-operated, delays can happen due to illness, personal issues, or being spread too thin.

✅ Why a Mid-Size Builder is the Sweet Spot

Stannard Family Homes is a mid-sized builder — and that’s by design. We offer:

• The professional systems and financial stability of a bigger company

• The personal attention, transparency, and flexibility of a boutique builder

• Direct access to your builder and our in-house team, not just a handover to site supervisors

• A manageable project volume — which means you’re never just a number

We’re large enough to be efficient and well-resourced, but small enough to keep our service genuine, honest, and client-focused — which is exactly what custom home building should be.

🔗 Learn more in our blog: Does a Larger Builder Have Less Risk of Going Broke?

After being pressured into a fast-signing contract by a builder offering a steep “discount,” the client was left feeling burnt, overwhelmed, and uncertain. Hidden costs and vague inclusions had turned her dream home into a stressful ordeal.

That’s when she came to Stannard Family Homes.

Instead of rushing her again, we:

• Took the time to walk her through every detail of her contract

• Clearly explained costs, timelines, inclusions, and expectations

• Answered all her questions with honesty and transparency

The result? A beautiful custom home delivered on time, on budget, and with zero surprises — restoring her trust in the building process.

🔗 Read more in our blog: Why That Builder’s Discount Could Cost You More