The Handover Process
Once construction is complete, we carry out a thorough, multi-step process to ensure your home is finished to the highest standard:
Your Site Supervisor and our Construction Manager will walk through your home and identify any defects. These items are promptly fixed before moving to the next stage.
A qualified building inspector will conduct a full assessment, identifying any further issues. Any defects found will be addressed before you proceed to your own walkthrough.
You and your Site Supervisor will complete a detailed walk through together. This is your opportunity to point out anything you believe requires attention.
Once all defects are resolved:
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The plumber and electrician will complete their final fit-offs.
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Appliances will be installed.
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Your home will receive a full professional clean.
On handover day, you’ll be joined by a Stannard Family Homes representative, who will officially hand you the keys and present your brand-new home.
3-Month Maintenance & Warranty Service
We stand by our workmanship. That’s why we offer a 3-month maintenance and warranty service to ensure your home continues to meet our high standards after you’ve settled in.
Your First 8 Weeks
As you get comfortable in your new home, we ask you to:
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Keep a list of any non-urgent items you’d like reviewed.
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Upload this list to the “Warranty” tab in your Buildertrend portal before your inspection is scheduled.
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Report any urgent issues immediately (for example, a leaking roof or plumbing fault) so we can act quickly.
Your 3-Month Maintenance Inspection
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Around the 8-week mark, our Warranty Coordinator will contact you to book your inspection.
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This inspection is carried out by House Inspect Australia, our independent inspection partner.
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After the inspection, their report is shared with us, and our team will schedule and complete any required maintenance.
Defective or Incomplete Work
In line with our HIA Contract obligations, we will fix defective or incomplete work within a reasonable timeframe once notified in writing, provided the issue falls within our responsibility.
We are not liable for issues caused by:
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Abuse, neglect, or normal wear and tear.
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Natural shrinkage or movement of materials.
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Items that have reached the end of their useful life.
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Environmental impacts (e.g., corrosion near coastal areas).
Product-Specific Warranties
For inclusions such as appliances, tapware, or fixtures supplied by Stannard Family Homes, your warranty request will be referred directly to the relevant supplier. Their warranty terms and response times will apply.
Our Goal
We want your handover and warranty experience to be smooth, transparent, and stress-free. Your dedicated Warranty Coordinator will guide you through the process, ensuring your home continues to reflect the quality and comfort you expect from Stannard Family Homes.
Frequently Asked Questions
What is considered an urgent issue?
An urgent issue is something that impacts your daily living or could cause significant damage if not addressed immediately — for example, a leaking roof, burst pipe, or major electrical fault.
Who do I contact if an appliance stops working?
Appliances and other inclusions are covered by the manufacturer’s warranty. If an issue arises, we’ll direct your request to the relevant supplier, and their terms and timelines will apply.
What happens if I find an issue after the 3-month maintenance period?
If you find something after your 3-month maintenance service, please contact us. Some items may still be covered by product-specific warranties, and we can help guide you through the process.
How do I log a warranty item?
Simply upload your list of non-urgent items to the “Warranty” tab in Buildertrend. For urgent issues, please contact us directly right away.